Terms & Conditions

Last updated: November 10, 2026

These Terms govern your use of MyAlienVPN, a virtual private network (VPN) service provided by Logistic Cloud Solutions S.R.L. (VAT RO47851461, RC J20/359/2023, Deva, Romania). By purchasing a plan or using the service, you agree to these Terms.

1. The Service

MyAlienVPN provides encrypted internet traffic routing through a network of server nodes located in Europe and North America. Key features:

• Encrypted VPN tunnels using Trojan and Shadowsocks protocols
• Unmetered bandwidth (no data caps)
• Client apps for Windows, Linux, and Android (iOS coming soon)
• No logging of browsing activity (we log connection metadata — see Privacy Policy)

2. Plans & Pricing

Plan	Duration	Price (incl. VAT)	Per month
3 Months	3 months	€11.00	≈€3.67
6 Months	6 months	€29.00	≈€4.83
1 Year	12 months	€57.00	≈€4.75

All prices include VAT. Prices may change for new subscriptions; existing subscriptions are honored at the purchased price for their full duration.

3. Ordering & Payment

• Orders are placed through the online shop at myalienvpn.com.
• Payment is processed by our payment provider.
• Your VPN account is created automatically after payment is confirmed.
• Access credentials and subscription link are delivered by email.

4. Right of Withdrawal (14 Days)

To exercise your right of withdrawal, email Contact Us with your order number and email address.

5. Refund Policy

• Before service starts: Full refund within 14 days (see above).
• After service has started: No pro-rata refunds. You retain access for the remainder of your purchased period.
• Service failure: If the service is unavailable for more than 24 hours continuously through no fault of yours, contact us. We will extend your subscription by the equivalent period or refund at our discretion.

Refunds are processed to the original payment method within 14 business days of the refund request being approved.

6. Your Obligations

• Use the VPN service for lawful personal or business internet access.
• Keep your account credentials secure. You are responsible for all activity under your account.
• Do not use the VPN as a web host, file server, or for running online games servers.
• Do not resell or share your subscription.
• Do not use excessive bandwidth that degrades service for other users (we may contact you if this occurs).

7. Service Suspension & Termination

We may suspend or terminate your subscription if you:

• Fail to pay a renewal or outstanding charge
• Breach these Terms
• Use the service in a way that causes excessive load or security risk

We will make reasonable efforts to notify you before suspension (except in cases of abuse or security threat). You may cancel your subscription at any time; access continues until the end of the paid period.

8. Service Availability

We aim for 99%+ monthly uptime but do not guarantee it. Scheduled maintenance is announced when possible. We are not liable for service interruptions caused by internet connectivity issues on your side, third-party network providers, or force majeure events.

9. Intellectual Property

All trademarks, software, and content on myalienvpn.com are the property of Logistic Cloud Solutions S.R.L. or its licensors. You are granted a non-exclusive, non-transferable license to use the VPN service during your subscription period.

10. Limitation of Liability

To the maximum extent permitted by law, our total liability for any claim arising from or related to the service shall not exceed the amount you paid for the subscription in the 3 months preceding the claim. We are not liable for indirect, incidental, or consequential damages (lost profits, lost data, business interruption).

11. Governing Law & Disputes

These Terms are governed by the laws of Romania. Disputes shall be resolved by the competent courts of Hunedoara County, Romania, unless EU consumer protection rules grant you the right to bring proceedings in your country of residence.

Before going to court, you may submit a complaint to Contact Us. We aim to respond within 15 business days. You may also use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/

12. Changes to These Terms

We may update these Terms from time to time. Material changes will be announced by email and on this page. Continued use of the service after changes constitutes acceptance. If you do not agree, you may cancel before the changes take effect.

13. Contact